John, our VP of Customer Experience, leads our team in delivering exceptional service across digital and phone channels. His 20 years of experience in the banking industry and education from Massachusetts College of Liberal Arts and Villanova University make him a valuable asset.

Ivonne is responsible for managing and enhancing the experience of our customers through digital and phone channels.  She has over 20 years of experience in customer facing roles at Chase, United Healthcare and United Nations Federal Credit Union. She holds a Bachelors from Berkeley College and works remotely from New York.

James is responsible for managing and enhancing the experience of our customers through digital and phone channels. He has over 10 years of experience in customer service and banking.

Catherine is responsible for managing and enhancing the experience of our customers through digital and phone channels. She has over 20 years of experience across banking, financial services, and customer journey management. Catherine lives in New York and loves spending time with family and shopping for antiques.

Ateyanna is a seasoned customer service professional with over a decade of experience in banking and customer service. She is currently responsible for overseeing and optimizing our customers’ digital and phone experiences. While pursuing a Bachelor’s degree in Business Administration from Southern New Hampshire University, Ateyanna enjoys traveling and immersing herself in diverse cultures.

Bill Harvey is a seasoned operations leader with over 30 years of experience leading teams, departments, and implementing strategic initiatives. He joins us from Chase/First Republic Bank where he served as the VP/Director of their East Coast Deposit Services Team.

Bill is a University of Vermont graduate with a proven track record in domestic and international payments operations. He has managed wire rooms and FX payments for several banks, overseeing billions of dollars in daily transactions. Currently, he leads our Digital Banking team.

Karli is a Digital Payments Specialist and a member of the Bank’s Digital Banking Group. She is responsible for managing, enhancing and developing our digital payments systems that support our deposit operations. Prior to joining Hingham, Karli was employed at South State Bank.  She brings over 18 years of banking experience to her role including customer service, retail operations and digital banking.

Amanda is a Digital Banking Specialist in our Digital Banking Group. She is responsible for managing, enhancing and developing our digital banking systems that support our deposit operations.  She brings over 10 years of banking experience to her role including both retail and back office roles.

Glenn is a Digital Banking Specialist and a member of the Bank’s Digital Banking Group. He is responsible for managing, enhancing and developing our digital banking systems that support our deposit operations.  Glenn has over 10 years of banking experience working in operations roles.